Helpful and Approachable
I am on L1 visa. There was inordinate delay in L2 EAD renewal. Since it was impacting my spouse's career, I reached out to Prashant. Prashant is very understandable and knowledgeable. He understood out situation and made me understand the process and gave me options. In all this chaos, what stood out was , that Prashant was patient and approachable. At times, I was feeling guilty of reaching out multiple times through text messages and mail. Prashant on other hand, understood my position and was not only responsive but patient.